The staff at WACOSA is very friendly and responsive to our needs and the work is always completed within our specifications, which is important
– Amcon Block
Production Manager


Annual Report - View our 2016 Annual Report - Click here

View our 2016 Outcome Measurement Report - Click here 

View our Spring 2017 Newsletter - Click here


2015/2016 Consumer Satisfaction: 

  • WACOSA client satisfaction - 93%
  • WACOSA stakeholder satisfaction - 97%
  • WACOSA customer satisfaction - 94%

Strategic Initiatives

For the Four-Year Planning Cycle - January 1, 2014 – June 30, 2018

Organizational intent – To Be the Premier Organization of Choice.

Plan focus:  WACOSA has continued to grow significantly over the past decade.  Dealing with this growth in the short term has meant patching IT needs together to obtain the necessary functioning level for the organization’s departments to operate effectively.  While functional, doing so has meant compromised efficiency across departmental communications and operations.  This plan is designed to rectify these inefficiencies and improve service delivery/organizational performance by redesigning how WACOSA’s various departments collaborate and by implementing state-of-the-art IT solutions.    

Strategic Initiative Goals:

1)      Phase I – Information Technology Work Plan

  • Document gathering and analysis

2)      Phase II – Information Technology Implementation

  • WACOSA management/Clifton Larson Allen “kickoff session”
  • Comprehensive Information Technology Assessment  conducted with WACOSA stakeholders
  • Deconstruct departmental systems/operations
  • Troubleshoot system weaknesses and redundancies
  • Prioritizing next steps for each WACOSA department

3)      Phase II – Next Steps

  • Software selection and implementation
  • Hardware evaluation and decision-making

4)      Phase III – Implementation Support

  • Facilitate quarterly check-in meetings with WACOSA admin/management
  • Track on-going progress against plan priorities and goals
  • Address emerging needs as plan reaches full implementation
  • Provide coaching to WACOSA personnel to support implementation
  • Provide supplemental research assistance and content expertise